Description

Summary 
The Sales Support Administrator provides administrative, operational, and customer support to 
the U.S. Kids Golf sales organization. This role is responsible for accurate order processing, timely 
communication with customers and sales representatives, and maintaining clean and organized 
sales data. Working closely with sales representatives, customer service, operations, and 
fulfillment teams, the Sales Support Administrator ensures professional service delivery, efficient 
sales execution, and high levels of customer satisfaction.

Requirements

Key Responsibilities 

Sales & Customer Support

Monitor and respond to inbound emails and phone inquiries from sales representatives, golf 
facilities, coaches, and consumers. 
Communicate order status, shipping timelines, and product availability clearly and 
proactively. 
Assist sales representatives with order entry, product questions, and administrative tasks. 

Order Processing & Data Management

Enter and process sales orders with high accuracy in the order management system. 
Validate inventory availability and coordinate shipping expectations with Operations and 
Fulfillment teams. 
Update and maintain customer, account, and contact information within the CRM system. 
Track open orders, backorders, and follow up on outstanding items to ensure timely 
resolution. 
Prepare and send order confirmations, follow-up communications, and supporting 
documentation. 

Program Administration

Support consumer and account-based programs including 6th Club Free, TradeUp, and 
seasonal promotions. 
Ensure proper documentation, eligibility verification, and fulfillment coordination for 
program participants. 
Issue Resolution & Cross-Functional Coordination 
Resolve order discrepancies or delays by working closely with Customer Service, Operations, and Finance. 
Escalate urgent or complex issues to the appropriate internal teams for action. 
Maintain organized digital records of sales documents, correspondence, and order-related 
files. 

Team Communication & Reporting 

Proactively communicate product updates, order status, and customer needs to the sales 
team. 
Assist with preparation of reports, spreadsheets, and sales documentation as needed. 
Support ongoing improvement of sales processes and administrative workflows. 

Qualifications 

Education & Experience 

High school diploma required, Associate’s or Bachelor’s degree preferred. 
1–3 years of experience in sales support, customer service, or administrative operations. 
Experience in sporting goods, golf industry, or e-commerce environment preferred but not 
required. 

Skills & Competencies 

Strong organizational skills with exceptional attention to detail and accuracy. 
Excellent written and verbal communication skills. 
Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced 
environment. 
Customer-service mindset with a professional and friendly communication style. 
Proficiency with Microsoft Office (Outlook, Excel, Word) and familiarity with CRM or order 
management systems. 
Problem-solving ability with a proactive and solutions-oriented approach.