Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.

We're seeking an enthusiastic, competitive, and results-driven Group Sales Manager to join the hotel's Sales team. This position is responsible for selling guest rooms and meeting space, managing assigned accounts, soliciting new business, conducting site inspections, and achieving assigned revenue goals.

This role will primarily focus on the pharmaceutical and healthcare markets, while also targeting corporate group opportunities within the finance and insurance industries. The Group Sales Manager should have a strong understanding of the hotel sales process, account management, prospecting, proposal development, negotiation, and customer relationship management.

Key Responsibilities

• Sell guest rooms, meeting space, and related hotel services to assigned group market segments.
• Manage an assigned account base, including existing customers, special accounts, and target prospects.
• Solicit and generate new business through proactive outreach, direct sales calls, prospecting, networking, and relationship building.
• Focus primarily on pharmaceutical and healthcare group business, while also developing opportunities within finance, insurance, and other corporate markets.
• Prepare and present effective proposals, contracts, and business recommendations that align with client needs and hotel revenue goals.
• Respond promptly and professionally to leads, RFPs, phone inquiries, emails, and client requests.
• Conduct site inspections, property tours, pre-planning visits, and client entertainment as appropriate.
• Negotiate business terms to maximize hotel profitability while satisfying customer needs.
• Maintain accurate, well-organized documentation, account files, sales activities, production records, reports, and follow-up plans.
• Partner with Revenue Management, Events, Operations, and hotel leadership to qualify business and ensure smooth turnover of definite groups.
• Coordinate customer service requirements with internal hotel departments to support successful program execution.
• Participate in and, when appropriate, lead sales calls, sales blitzes, client meetings, and market outreach.
• Travel for business development, tradeshows, customer appointments, and industry events.
• Meet or exceed assigned sales goals, revenue targets, activity expectations, and account production objectives.
• Represent Grand Hyatt DFW and Hyatt professionally in all customer, colleague, and industry interactions.
• Demonstrate Hyatt's purpose of care through service, empathy, integrity, inclusion, respect, and a strong commitment to client satisfaction.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Minimum of two years of hotel sales experience preferred.
• Pharmaceutical and/or healthcare group sales experience preferred.
• Experience selling corporate group business, especially within finance and insurance sectors, preferred.
• Strong understanding of the group sales process, account management, prospecting, and customer relationship management.
• Proven ability to solicit, qualify, negotiate, and close group business.
• Excellent verbal and written communication skills.
• Strong presentation, proposal-writing, and negotiation skills.
• Ability to build and maintain strong client relationships.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, target-driven environment.
• Comfortable working with sales systems, lead platforms, RFP tools, reporting tools, and Microsoft Office.
• Ability to travel for client appointments, business development, and tradeshows.
• Self-motivated, competitive, professional, and goal-oriented.
• Remote-based candidates must be located in Northeast U.S. states, as required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.