Description

Premier Sperm Bank is a physician-led, rapidly growing organization serving individuals and couples across the United States and internationally. We combine clinical rigor with a modern, high-touch client experience to support people on their path to building a family.

We are seeking a Customer Care Sales team member who can build trust, provide clear guidance, and consistently convert client interest into purchase decisions. This is a sales position within a collaborative, team-based environment. It is also a high-volume, phone-forward role: our team spends much of their day in live conversations with clients.

Our clients are thoughtful, informed, and often navigating an emotional journey; they expect clarity, confidence, and direction, and rely on us to help them move forward with their decision at the right time.

What You’ll Do

•          Own the client journey from initial donor inquiry through vial purchase, and repeat purchase
•          Engage with intended parents via phone, chat, text, and email and convert inbound interest into sales
•          Handle a high volume of inbound and outbound calls daily and be comfortable picking up the phone as your primary way of connecting with clients.
•          Guide clients through donor selection, extended profiles, vial selection, and logistics (storage, shipping, and/or pick-up)
•          Provide clear, confident recommendations that lead to timely purchasing decisions
•          Proactively follow up with clients who are evaluating donors or timing cycles
•          Drive revenue by supporting multi-vial purchasing strategies and future family planning
•          Maintain disciplined CRM tracking and follow-up workflows with HubSpot (HubSpot familiarity a plus)
•          Keep accurate records of client interactions, transactions, and follow-up workflows in the company’s databases
•          Prioritize your day by identifying which leads are most likely to convert (based on timing, engagement, and cycle stage) and focus your time where it will have the greatest impact.
•          Partner with clinical and operational leadership to ensure clients are provided with correct, updated, and concise information.

Who You Are

•          A results-driven sales professional who takes ownership of outcomes, not just conversations
•          Demonstrated ability to convert inbound interest into purchase decisions in a collaborative environment
•          Comfortable guiding clients to a clear next step and speaking for the business in a thoughtful, professional manner
•          Skilled at balancing empathy with decisiveness, knowing when to support and when to lead
•          Strong communicator who can simplify complex concepts, build trust quickly, and move conversations toward action
•          Experienced in managing a sales pipeline, including lead follow-up, timing, and conversion discipline
•          Confident operating in a high-value sales environment ($4K–$10K is the typical client journey)
•          Discreet and welcoming to all family types, including single parents by choice, LGBTQ+ individuals and couples, and heterosexual couples facing infertility
•          A highly organized individual with consistent follow-up habits and a strong attention to detail
•          Motivated by both team success and measurable performance (KPIs, conversion, revenue, and client outcomes)
•          Track record of success in relationship-driven sales environments is strongly preferred

Preferred Experience

We value candidates who bring strong consultative sales and client advisory experience, particularly in high-touch or healthcare-related environments. Relevant backgrounds may include:

•          5+ years of client services sales or high-volume call center experience
•          Healthcare, wellness, or medical sales (including but not limited to OB/GYN or women’s health)
•          Patient-facing roles involving complex decision-making (e.g., care coordinators, client advisors, or navigators)
•          Experience in fertility, sperm banks, or egg banks is helpful but not required.
  We place a high value on intellectual curiosity, the ability to quickly learn clinical concepts, and the ability to communicate them clearly to clients.
•          Candidates should be comfortable learning and discussing basic fertility concepts (e.g., ovulation timing, insemination), though prior expertise is not required.

Why Join Us

•          High-volume of high-intent inbound leads
•          A role with direct impact on revenue and growth
•          Collaborative, team-based sales model
•          Meaningful work helping individuals and couples build families
•          Opportunity to help build a modern, data-driven sales organization

Benefits:

•          Eligible for bonuses based on individual and team performance
•          401(k)
•          Dental insurance
•          Flexible spending account
•          Health insurance
•          Life insurance
•          Paid time off
•          Vision insurance
•          Work from home