Description

Help teams stay focused on clients by making expense processes smoother, faster, and well-controlled. You'll be the go-to partner for travel and expense guidance, exception approvals, and facilitation-delivering great service while reducing risk.

As an Expense Management Associate in the Americas regional expense management team, you will support day-to-day expense activities for aligned business teams, with an emphasis on travel and expense oversight, policy guidance, facilitation execution, and controls.

Job responsibilities

• Serve as a primary point of contact for expense management guidance, approvals, and issue resolution for aligned business teams
• Act as the expense exception approver and manage exception workflows in line with policy and control requirements
• Partner with offshore facilitators as the onshore liaison to execute the expense facilitation model and deliver key milestones
• Coach stakeholders and peers to unblock workflows and improve "right first time" outcomes
• Deliver training and one-on-one support for new hires and ongoing education for administrative and stakeholder teams; attend relevant meetings as the expense subject matter expert
• Monitor expense data, metrics, and controls to identify trends, outliers, and potential issues (including corporate card delinquency risk)
• Drive continuous improvement, including automation and AI-enabled enhancements that improve efficiency, quality, and controls

Required qualifications, capabilities, and skills

• Bachelor's degree with 3+ years of relevant experience (or equivalent experience) in operations, office management, project coordination/management, or a client-facing role supporting senior stakeholders
• Strong customer service orientation, sound judgment, and ability to handle sensitive matters professionally
• Excellent organization, attention to detail, and ability to manage multiple priorities under time pressure
• Strong written and verbal communication skills; ability to build relationships across levels and functions
• Demonstrated ability to influence outcomes, manage workflow challenges, and deliver on time with a "right first time" mindset
• Comfort operating independently while also contributing as part of a broader team
• Strong technology skills, including working with databases and Excel (or equivalent analysis tools)

Preferred qualifications, capabilities, and skills

• Experience partnering with offshore and/or regional teams
• Background in travel and expense operations, facilitation models, and/or control-focused operational roles
• Experience identifying and implementing process improvements
• Exposure to automation and/or AI-enabled enhancements (including small-scale prototypes)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.