Description

About Chase Business Banking

Chase Business Banking provides a comprehensive suite of banking and financial services tailored for small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Loyalty Generation Marketing team is dedicated to building awareness of our products and services in support of this mission.

Position Overview

As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of communications that help clients understand product, feature, or policy changes. Some communications may require expedited execution timelines and/or Spanish language translation. You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, develop strategies, and execute effective tactics.

Key Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain relationships with key stakeholders across Marketing, Legal, Compliance, and Product organizations; integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure all marketing collateral is delivered in scope and on time.
• Refine servicing templates and document best practices to maximize communication opportunities, especially when delivering challenging news to customers.
• Ensure regulatory compliance by adhering to controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Ideal Candidate Profile

• Exceptional written communication skills, with the ability to craft clear, concise, and empathetic messages.
• Strong interpersonal and influencing skills; a collaborative partner who leads through teamwork.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.
• Passionate about delivering an outstanding customer experience.
• Highly curious and innovative, always seeking ways to improve and push boundaries.
• Results-driven, with the ability to deliver business outcomes even without direct tracking mechanisms.
• Detail-oriented and thorough in managing all aspects of communications.
• Strategic thinker who considers the broader impact of initiatives within the marketplace.

Qualifications

• Bachelor's degree required; preferred fields include communications, marketing, business, or related disciplines.
• Experience in financial services and product management is a plus, but not required.
• Minimum of 3 years in marketing or a related field.
• Strong written and oral presentation skills, with the ability to convey information simply and clearly to customers and business partners.
• Experience in business writing, crisis communications, and/or servicing communications is helpful.
• Proven ability to prioritize and manage multiple projects effectively.
• Demonstrated ability to anticipate and mitigate risk.
• Experience in project management.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint; knowledge of creative design software is a plus.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.\n