Description

Leverage your deep technical expertise and leadership to manage the delivery of cutting-edge risk and controls projects in the AI and Data space, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager - AI and Data Controls in Consumer and Community Banking's Data Technology team, you will drive the successful delivery of complex technology projects and programs that strengthen data risk management and controls while advancing business goals across the firm. Unique to this role is the unique combination of coding expertise, automation skills, and data-driven innovation to address risk and controls challenges. You will combine technical program management with hands-on automation, dashboarding, and a foundational understanding of AI/ML and data lifecycles.

Your strong analytical reasoning and adaptability will enable you to navigate ambiguity and change, allowing you to influence technology initiatives to ensure they align with business objectives and regulatory requirements. You will foster productive relationships, influence decision-making, and champion a culture of continuous improvement and risk awareness.

Job responsibilities

• Develop and execute comprehensive project plans that integrate technical requirements, risk and controls considerations, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Identify, assess, and mitigate risks by proactively addressing potential roadblocks, implementing contingency plans, and ensuring robust controls are in place for AI/ML initiatives.
• Collaborate with cross-functional teams (engineering, product, risk, compliance, business stakeholders) to define program scope, objectives, and deliverables, ensuring alignment with business goals and regulatory standards.
• Utilize automation and advanced analytics to assess program performance, monitor controls, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Design and build dashboards (e.g., Tableau, Power BI) to visualize risk metrics, automate reporting, alerting, notifications and enable data-driven decision-making for risk and controls management.
• Champion advanced technical solutions, fostering a culture of continuous learning, innovation, and risk awareness within the team.
• Contribute to operational plans and risk management strategies as a subject matter expert, ensuring the highest quality and professionalism in service delivery.

Required qualifications, capabilities, and skills

• Formal training or certification in program management concepts and 5+ years applied experience
• Hands on experience in basic programming and dashboard creation for automation and analytics
• Demonstrated automation mindset, with the ability to identify and implement opportunities for process improvement and controls enhancement using technology
• Advanced stakeholder management skills, with the ability to build productive relationships and influence decision-making across cross-functional teams and clients
• Experience in data management, data governance, or risk management/analytics
• Experience with data analytics platforms such as Tableau, Alteryx, or Python, and automation tools
• Experience developing dashboards using tools like Tableau, Power BI, or similar
• Experience leading AI/ML and data programs, with a basic understanding of data lifecycles, machine learning concepts, and associated risks and controls
• Experience with automation tools and scripting to streamline workflows and reporting

Preferred qualifications, capabilities, and skills

• Hands-on programming experience in Python, JavaScript, or similar
• Experience leading AI/ML and data programs, with a basic understanding of data lifecycles, machine learning concepts, and associated risks and controls
• Experience with automation tools and scripting to streamline workflows and reporting
• Familiarity with cloud platforms, APIs, and integration of data sources for automation and analytics
• Understanding of regulatory requirements and risk frameworks relevant to AI/ML and data programs for banking and fintech

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.