Description

Summary

The Role:

As the group sales manager, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who has experience in the sales process and function of a hotel. The ideal candidate specializes in selling guest rooms, meeting space, and other Miraval services.

This includes managing accounts, conducting site inspections, soliciting, and generating business. It is pivotal that this candidate also works as a team player with the sales and events staff and is in close contact with the assigned Coordinator and other support staff. With a proven track record of revenue-growing sales tactics, the ideal candidate challenges norms and welcomes new and unique sales models within the wellbeing resort industry revenue-forward prospecting tactics.

Reporting to the Group Sales Director, this position is a full-time salary position that is located at the resort.

Specific Duties:
• Shows enthusiasm and is personally motivated from within, as opposed to outside stimulus
• Maintains accurate, correct, and complete records of all transactions and contracts within sales files and Envision edits
• Keeps a clean record of the sales process within the Group Sales Booking comments and actively uses the Envision Trace System
• Consistently follows up on customer inquiries and phone messages within required response times
• Meets and exceeds standards for customer follow-up with paperwork and requests
• Maintain strong customer relationships
• Proper utilization of the envision trace system to manage solicitation efforts as well as account management
• Demonstrates a consistently high level of participation in meetings and brainstorming sessions
• Meets project deadlines consistently and completes assigned projects
• Sets own goals and objectives and strives to complete each on time
• Individual maintains complete and accurate knowledge of their resort and group offerings
• Works side by side with Sales, Event and Marketing Staff
• Works closely with Revenue Management to quote group business based on budget and hotel need periods
• Produces sales contracts and manages correspondence
• Demonstrates awareness of established goals for property and the role played in Sales process to achieve and/or exceed these goals
• Conducts hotel site tours
• Participates in events as designated by Director including resort familiarization trips
• Any other duties as assigned by Director of Sales

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

* Exact benefit package is contingent on status

Qualifications

To be successful:
• Embraces the ethos and culture of the Miraval wellbeing brand
• University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
• Minimum 3 years' manager experience within a 4-5 star hotel sales environment
• Understands that the Miraval clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
• Excellent emotional intelligence
• Effective as a team player within the Sales Department, as well as the hotel in general
• Ability to easily and willingly adapt to a change of policy, procedures, and work environment
• Proven track record in achieving targets and yield management
• Strong written and verbal communication skills
• Passion for direct sales and willingness to jump in to assist to team as needed
• Demonstrates active listening skills with customers and fellow employees
• Accurately documents, files, and provides required documentation for proper implementation of work; i.e., office sales files, GSB's, lost business reports, solicitation reports, roadmaps, etc.
• Has a pro-active approach and anticipates guest needs
• Embodies Miraval's core values of empathy, inclusion, respect, integrity and experimentation