Description
Position Title: Associate, NCDR/Accreditation Services Accounts Management
Location: Washington, DC, United States
Department: NCDR & Accreditation Service Business Operations
Description:
Job Description
Account Managers are results-oriented individuals with the primary responsibility of "owning" the full life cycle of NCDR and Accreditation accounts including, but not limited to, corporate/health systems, vendors and individual accounts. Customer inquiries stem from a wide variety of communication channels, such as phone, email, internal mail, FTP, internet and fax.
Responsibilities
- Manage the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing
- Responsible for the setup of client accounts via NCDR and Accreditation Services proprietary software
- Analyze contracts to ensure compliance with form contracts as well as coordinates activities with management and/or Contract Administration when presented with contract language required by local/state/federal/international laws
- Manage high value client accounts
- Maintain systems and procedures for tracking account status of all client, health system and vendor accounts
- Lead business-critical tasks and projects, such as annual renewal processes
- Provide expert customer support via calls and emails from prospective and existing participants and vendors, and assist other staff in resolving account related issues
- Responsible for all administrative tasks associated to the creation and maintenance of all client accounts, such as copying, data entry, file management and faxing
- Supports users and other application support activities as needed
Qualifications
Required:
- High school diploma plus minimum 8 years relevant experience or Bachelor's Degree plus minimum 3 years relevant experience
- Experience with Salesforce or equivalent Customer Relationship Management (CRM) software
- Strong Microsoft Office and PC knowledge
- Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service/delivery
- Ability to work effectively with entry-level through executive-level customers and staff
- Work effectively in a team-oriented environment, yet capable of working/thinking independently as well
- Strong initiative, resourcefulness, and a passion for providing superior service with a proven customer service track record
- Excellent written/oral communication and interpersonal skills
- Aptitude to learn new technologies
- Strong decision-making abilities
- Positive attitude
- Type a minimum of 45 WPM
May travel once a year to support annual education conference
Desired:
- Experience supporting web-based applications is a plus
- Experience with contracting processes, as well as standard contract language is preferred
- Experience working with an Association Management System (AMS) is a plus, ideally Fonteva.
About Us:
About Us
At the American College of Cardiology, we bring our hearts to work.
We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.
Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site, www.acc.org/jobs.
What We Offer:
ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings. Please note that these offerings may change at any time.
ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed.
The salary ranges for will vary based on the local labor market; ACC's Recruitment Team will be able to provide more information to candidates during initial discussions.
EEOC:
ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Katie Sarreal, HR Business Partner at ksarreal@acc.org or (202)375-6351.
Salary Range: 65,000-85,000
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