Description
JOB DUTIES:
• Assist rental customers in a polite, friendly and
professional manner whether in person or on the phone
• Ask customer questions to determine their rental needs
and recommend proper equipment. Provide alternative
suggestions if appropriate
• Prepare rental forms and contracts by obtaining
customer signature and other information as required
• Explain rental fees and provide information about rented
items such as operation of equipment and safety
features
• Answers telephone and receives orders by phone
• Resolve customer problems and answer questions
• Schedule equipment delivery and pickups and assists
customer with the loading and unloading of equipment
when necessary
• Daily audits of open contracts and call overdue rentals
• Complete rental transactions on (rental software) and
perform basic tasks including, checking equipment rates
and availability, creating rental quotes, reserving
equipment, opening/closing rental contracts, scheduling
equipment deliveries/pickups, emailing
quotes/reservations/contracts to customers
• Periodically update and review company website for
accuracy and messaging
Requirements
EDUCATION, SKILLS & REQUIREMENTS:
• A high school diploma or equivalent GED is preferred
but not required
• Must be able to lift/move approximately 25-50 lbs.
• Customer Service Aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver’s license and clean driving record
• Equipment rental industry experience preferred
